Return and Refund Policy for PreganCare.com

Last Updated: 8 Aug 2024

At PreganCare.com, we are committed to providing high-quality products and excellent customer service. We understand that there may be occasions when you need to return a product. This Return and Refund Policy outlines the conditions under which returns and refunds are accepted.

1. Eligibility for Returns

• Defective Products: We only accept returns for products that are defective or damaged upon receipt. If you receive a defective product, please contact us within 7 days of delivery to request a return or replacement.
• Non-Returnable Items: Products that are not defective or damaged are not eligible for returns. We do not accept returns for reasons such as change of mind, incorrect selection, or if the product has been opened or used.

2. Return Process

• Contact Us: To initiate a return, please contact our customer service team at shop@pregancare.com or +91 90539 40400 within 7 days of receiving your order. Provide your order number, details of the defect or damage, and any supporting photos or documentation.
• Return Authorization: Once we receive your request, we will review the information and, if eligible, provide you with a return authorization and instructions on how to return the product.
• Shipping the Return: You are responsible for shipping the defective product back to us. We recommend using a trackable shipping method, as we are not responsible for lost or damaged returns. Please ensure the product is securely packaged to prevent further damage during transit.

3. Refunds

• Refund Eligibility: Refunds will only be issued for defective products that cannot be replaced. If a replacement is available, we will first offer a replacement before issuing a refund.
• Refund Process: Once we receive and inspect the returned product, we will process your refund within 3 business days. The refund will be issued to the original payment method used for the purchase. Please note that it may take additional time for your bank or credit card company to process the refund.
• Shipping Costs: Original shipping costs are non-refundable. If you are returning a defective product, we will refund the return shipping cost only if it was authorized by our customer service team.

4. Exchanges

• Defective Product Exchanges: If you receive a defective product, we will offer to replace it with the same item. If the replacement is not available, you will be eligible for a full refund.
• Non-Defective Product Exchanges: We do not offer exchanges for non-defective products.

5. Cancellations

• Order Cancellations: Orders can be canceled before they are shipped. If you need to cancel an order, please contact us as soon as possible. Once the order has been shipped, it cannot be canceled and must follow the return process if the product is defective.

6. Damaged or Lost Packages

• Damaged in Transit: If your order arrives damaged due to shipping, please contact us immediately with photos of the damage and packaging. We will work with you to resolve the issue, either by providing a replacement or a refund.
• Lost Packages: If your order is lost in transit, please contact us, and we will investigate the issue with the shipping carrier. If the package cannot be located, we will offer a replacement or refund.

7. Contact Us

If you have any questions or concerns about our Return and Refund Policy, please contact us at:

PreganCare.com
Email: shop@pregancare.com
Phone: +91 90539 40400
Address: 39, Kishor Complex, 2nd Floor, Ward 20, Bhama Sha Nagar, Hisar 125001, Haryana

By making a purchase on PreganCare.com, you agree to this Return and Refund Policy. We reserve the right to update or change this policy at any time, and any changes will be posted on this page.